DejaView Photos

DejaView Photos

FAQS

HOW DO YOU RESTORE MY PHOTOS?

We digitize your photos or other documents by scanning the image on a high-resolution scanner and saving the resulting digital file on a computer. We then retouch or restore the digital file using photo-editing software. An archival-quality digital print is printed on  your choice of glossy or matte paper. The file is archived in three formats.  The print, file archive, and your unaltered original photos are mailed back to you.

WHAT KIND OF RESTORATION CAN YOU DO? WHAT CAN'T YOU DO?

That depends on two things: what you ask us to do and the condition of your original images.

  We can enhance faded and darkened pictures. We can repair tears and cracks, clean up dirt and specks, sharpen and brighten poor originals. We can recreate (to a limited extent) missing details, remove color casts from fading color prints, colorize black-and-white originals, and make color photos "antique" by converting them to black & white, sepiatone, or hand-colored pictures.

  Small pictures can't be enlarged too much without losing sharpness or becoming too grainy. Similarly, very grainy originals can only be improved to a limited extent.

  Pictures that are out of focus can't be brought into focus.

  Missing elements can be restored only to the extent that we have visual references to build from. If you have a similar second photo that shows details, please include it.

  We can improve poor originals, but not make them perfect. The better the original, the better the final result.

  We can't scan copyrighted photos unless you send written permission from the copyright holder (usually a photo studio) with your photos.

HOW SHOULD I SEND MY PICTURES TO YOU? CAN I SEND SCANS?

You should seal and package your originals carefully so no damage can occur during shipment. Please see our Shipping Instructions below for details.

If you are not comfortable mailing your original photos, we can work from your scanned files. See our Scanning Guidelines below for detailed instructions on preparing your files. Transmit the files to us with your E-mail Order Form. It might take a while to transmit large files so please send files individually. If you're sending a large number of files, you can write the files to a CD or flash drive and mail it to us with our Printed Order Form. All source materials will be returned with your completed project. We can usually get better results from our own scans of faded and damaged photos but will use your scans if you prefer. Most home scanners can't capture enough detail on slides, negatives and glass plate negatives, so we prefer to scan those ourselves.

ARE MY PICTURES IN DANGER OF ANY ADDITIONAL DAMAGE?

Our scanning procedure poses no risk of damage to your originals; all our restoration work is done on the digital file made by the scanner. Please pack your originals very carefully so there's no possibility of damage during shipment.

HOW LONG BEFORE I RECEIVE MY RESTORED PHOTOS?

Once we receive your package, normal turnaround time is one week for Basic Service, and two weeks for most Optional Services, depending on the services requested. Please allow extra time in the holiday season (October through December).

HOW MUCH WILL MY PHOTO RESTORATION COST? HOW DO I PAY YOU?

It depends on how much you want us to do. See the Pricing list for specifics.

We can accept your payment by credit card or by money order (in US funds). Sorry, we can't accept checks. If you're ordering only our Basic Service, your cost is based on the number of pictures (in groups of 10 or less) you are sending plus shipping costs. If you're requesting any Optional Services, we'll email you the total price when we confirm the receipt of your package. If paying by money order, please mail it so it is received before we are ready to ship your package.  If you pay by credit card, we will charge your card on the day your package is shipped.

WHAT INSTRUCTIONS SHOULD I SEND WITH MY PICTURES?

If you are mailing your photos, please use the Printed Order Form, giving us contact information, number of images in the package, payment information, and detailed instructions for services desired. If you are emailing files, use the Email Order Form.

Please provide complete instructions for each original that requires an Optional Service. The more detailed your instructions, the better we can meet your expectations. Please identify the specific image (e.g., two people on porch swing) when giving instructions. Any original (photo, slide, negative, drawing or document) with no written instructions will be treated as a Basic Service image: scanned, sharpened and brightened slightly, cropped for a clean appearance, printed, and saved to an archive in three formats. Please do not write instructions on the back of the originals; the impression of your writing can damage the emulsion on the photo, or the writing can transfer to another photo in contact with it. Stickey notes can fall off or get shifted, so they're not recommended either.

RESTORATION: Indicate Light, Heavy, or Extreme for the degree of work needed. If you're not sure, we can tell you how much restoration is needed for an image. If there are specific areas that you want enhanced — or areas to tone down  — please provide descriptions. We can also work to restore an image within your budget.

COLORIZING: Please be specific with any color preferences and provide details about hair and skin tone, clothing and background. Be sure to tell us if you want a color original converted to black-and-white, or a sepiatone image made from a black-and-white.

PAINTING: Indicate your preferred style, or let us suggest what style is most suited to your picture.

COMPOSITE: Provide detailed instructions. Make sure to indicate individuals to be cut or added to the picture, the primary source picture, and additional source pictures. For missing details, please send any similar pictures you have to help the reconstruction.

COLLAGE: Note the primary picture and any preference you have for cropping or arrangement. Also provide a color preference for the background. We'll send a sketch for approval before completing the collage.

POSTER: Specify the desired poster size to be printed.

SPECIAL EVENTS, FAMILY TREE, DIGITAL SCRAPBOOKS: Please provide as complete a description as possible, including captions and photo groupings. We'll contact you for further clarification. We'll also send a sketch for approval before completing the project.

WHAT KIND OF PRINTS WILL I RECEIVE?

Since our work is done on computer rather than in a traditional darkroom, our pictures are printed on seven-color digital photo printers using archival-quality photo papers. Framed and displayed with normal care and out of direct sunlight, our prints should last more than 10 years without fading or discoloring.

HOW CAN I SEE OR USE THE PHOTOS ON THE ARCHIVE?

DejaView Photos provides a file archive of all photos ordered through the Basic of Optional Services. Each image is saved on the archive in 3 versions: 1 Web-ready file to email or post; 1 desktop-quality file to print from your computer; and 1 professional-quality file for publication. The low-resolution JPG web file can be attached to your email messages and shared with family and friends. With an inkjet printer and photo-quality paper, you can make duplicates of your prints from the medium-resolution desktop RGB TIF file, or you can place the images in your word-processing documents. The high-resolution TIF file can be submitted for professional publications. An archive of 20 or more images includes an HTML preview file, allowing the photos to be viewed with any browser software.

WHAT DO I DO IF MY PHOTO IS COPYRIGHTED?

DejaView Photos will not scan copyrighted photographs or documents without the written permission of the copyright holder. If your original image has a copyright mark, please obtain a Release Waiver signed by the copyright holder allowing the photograph to be reproduced. The Release Waiver must accompany any copyrighted original that you submit for reproduction. If the copyright holder is no longer in business or cannot be located, please provide a signed statement that you are unable to locate the copyright holder and that you will be solely responsible for the images to be reproduced. DejaView Photos will not be responsible for copyright infringement.

WHAT IS YOUR PRIVACY POLICY?

DejaView Photos does not share your information with anyone. Since we maintain a permanent backup of all our restorations, your contact information is archived with your files for our reference only. We do not keep credit card information on file; if you reorder you will need to provide payment information with each order.

 

Scanning Guidelines

If you are not comfortable mailing your original photos, we can work from your scanned files. We can usually get better results from our own scans of faded and damaged photos, but will work from your scans if you prefer. Please follow these Do-It-Yourself Scanning Guidelines to create your files for restoration:

  Choose a good original photo.  Damage can usually be repaired, but a fuzzy, out-of-focus original is not a good candidate for restoration. Faded photos should contain some detail, even in the lightest areas. If an area is completely blank, it cannot be restored.

  Scan in RGB mode.  Even if your original is black-and-white, scanning in RGB color provides more detail than greyscale. Bitmap mode is not useful for restoration.

  Select the proper resolution.  A resolution of 300 DPI is fine for an 8x10 original. For smaller originals, increase the resolution proportionally (e.g., use 600 DPI for a 4x5 original). Even if the print you want is small, the size of your file should be at least 1mB in size.  A higher resolution and a larger file size capture more image details for restoration. A scan from an 8x10 original may exceed 5mB in size.

  Crop your images.  Most software allows you to crop the images to eliminate unnecessary white space beyond the actual photo area. A small image scanned at the 8.5x11 default page size creates a much larger file than a cropped image.

  Save the file in JPG format at maximum quality.  Use the highest setting on your scanning software to capture the best details. Smaller, lower quality, or "faster" files sacrifice image detail for a smaller file size.

Send the files to us with our E-mail Order Form. It takes a while to transmit large files, so send files individually. If you're sending multiple files, you might prefer to write the files to a CD or flash drive and mail it to us with our Printed Order Form. All materials will be returned with your completed project.

Note: Most home scanners can't capture enough detail from slides, negatives and glass plate negatives; we prefer to scan those originals ourselves. If you want to scan your own, please send in a test file for review.

 

Shipping Guidelines

Please send your photos (prints, slides, or negatives) and other documents or drawings via the U.S. Post Office Priority Mail. Use their envelopes or packaging. For extra security, consider using a Delivery Confirmation or Return Receipt. Or use a shipping service like Federal Express or UPS; these services are quite reliable, include delivery tracking and confirmation, but are more expensive.

Place your pictures between cardboard sheets and enclose them in a sealed plastic bag to protect them during shipping. Write "PHOTOS—DO NOT BEND" on the outside of the envelope.

Print and fill out the Print Order Form. Include all specific instructions and any additional reference pictures. We will email you when we receive your package and give you a price for the work requested. If you are requesting only the Basic Service package (with no Restorations or other Optional Services), please enclose payment for each set of images plus $10 shipping/handling costs for each set with your order.

If you are not comfortable mailing your originals and have access to a computer scanner, follow our Scanning Guidelines above and upload them with our E-mail Order Form. If you're sending multiple files, you might prefer to write the files to a CD or flash drive and mail it to us with our Print Order Form. All original materials will be returned with your completed project.